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Support CenterTroubleshooting

Troubleshooting

Solve common issues quickly

10 articles

Device Offline

Diagnose network, heartbeat, and firewall issues.

4 min read

Content Not Updating

Fix cache, schedule, and version sync issues.

4 min read

Video Playback Issues

Resolve codec, resolution, and framerate problems.

4 min read

Login Issues

Troubleshoot password, SSO, and 2FA problems.

3 min read

Upload Failures

Fix file size, format, and timeout errors.

3 min read

Black Screen

Diagnose player crash and fallback issues.

4 min read

Schedule Not Activating

Check timezone, date, and priority settings.

4 min read

Slow Dashboard

Optimize browser, cache, and network performance.

3 min read

WhatsApp Not Responding

Fix connection issues and re-pair your number.

3 min read

Video Wall Misalignment

Adjust bezel settings and resolution mapping.

4 min read
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