Schedule Not Activating

Schedule Not Activating

Your schedule exists but content is not changing as expected? Here is how to troubleshoot schedule issues.

Check the Basics

1. Is the schedule active? — Open the schedule and verify the toggle is ON 2. Is the current time within a rule? — Check that a rule covers the current time and day 3. Are targets assigned? — Verify the schedule is assigned to the correct devices/stores 4. Is the timezone correct? — Schedule times use your organization timezone

Timezone Issues

The most common cause of schedule issues:

• Schedules use the timezone set in Settings > Organization
• If your organization timezone does not match the device's local time, schedules will appear to activate at the wrong time
• Solution: Verify and update the organization timezone

Priority Conflicts

If the wrong content is showing:

1. Check if another schedule with a higher priority is active 2. Open the device detail page and look at Active Schedule 3. The active rule shows which schedule won the priority evaluation 4. Adjust priorities if needed (higher number = higher priority)

Day-of-Week Issues

• Verify the correct days are selected for the rule
• Check if you are using RRULE-based recurrence — the days in the RRULE must match
• Some schedules use both days and rrule fields — both are evaluated

Date Range Issues

If the rule has a date range:

• Check that today falls within the start and end dates
• Expired date ranges will not activate
• Future start dates will not activate until that date

Testing Schedules

1. Open the schedule 2. Click Preview Timeline 3. Navigate to the time you are testing 4. Verify the correct playlist is shown as active

Forced Activation Test

1. Create a temporary schedule with priority 100 2. Set it to cover the current time 3. Target the device 4. If this works, your schedule rules or priority are the issue 5. Delete the temporary schedule after testing