Content Not Updating
Content Not Updating
Screens are showing old content instead of the latest updates? Here is how to diagnose and resolve content sync issues.
Common Causes
1. Manifest not updated — The device has not received the new manifest version 2. Content download incomplete — Assets are still downloading 3. Schedule conflict — A different schedule with higher priority is active 4. Cache issue — The device is serving cached content 5. Network issue — The device cannot reach the content CDN
Step-by-Step Troubleshooting
Step 1: Check the device status 1. Go to Devices and find the device 2. Verify it is online (green status) 3. Check the Content Sync percentage — if below 100%, downloads are in progress
Step 2: Check the manifest version 1. Open the device detail page 2. Compare the device's manifest version with the latest version 3. If they do not match, the device has not picked up the update
Step 3: Force a refresh 1. Select the device 2. Click Actions > Refresh 3. This forces the device to re-download the manifest and check for new content
The REFRESH command is the most common fix for content sync issues. Always try this first before more drastic measures.
Step 4: Check the schedule 1. Go to the device detail page 2. Check Active Schedule — is the correct schedule active? 3. Verify the schedule priority — a higher-priority schedule may be overriding your content
Step 5: Re-deploy the playlist 1. Open the playlist 2. Click Deploy 3. Re-select the target device 4. Click Publish — this generates a fresh manifest
Advanced Troubleshooting
- Reboot the device — Full reboot clears all caches
- Check disk space — If the device is full, it cannot download new content
- Check network speed — Slow connections delay content downloads
- Verify content status — Ensure the content is not in "Pending" approval status
If you recently changed playlist items, make sure you also re-deployed the playlist. Editing a playlist does not automatically push changes to devices — you must deploy again.