WhatsApp Not Responding

WhatsApp Not Responding

If the GoVista WhatsApp bot is not responding to your messages, follow these troubleshooting steps.

Quick Checks

1. Is your number connected? — Verify in Settings > Integrations > WhatsApp 2. Are you messaging the correct number? — Check you have the right GoVista WhatsApp contact 3. Is WhatsApp working? — Send a message to another contact to verify your WhatsApp is functioning

Common Issues

No response at all:

• Your session may have expired (60-minute timeout)
• Send "hi" or "menu" to start a new session
• Check if the WhatsApp integration is still connected in settings

Partial responses:

• The bot may be processing a complex request
• Wait 30 seconds and try again
• If sending media, ensure the file is not too large for WhatsApp

Error messages:

• "Session expired" — Start a new conversation with "hi"
• "Permission denied" — Your role may not have access to the requested action
• "Device not found" — The device name or ID may have changed

Reconnecting WhatsApp

If the integration has disconnected:

1. Go to Settings > Integrations > WhatsApp 2. Click Reconnect or Re-pair 3. Follow the QR code or pairing process 4. Test by sending a message

Rate Limits

WhatsApp Business API has sending limits:

• Sending too many messages in a short period can trigger temporary blocks
• The bot processes messages sequentially
• Wait a moment between rapid-fire messages

Bot Not Understanding

• Use the interactive buttons and lists when available instead of free text
• Keep messages simple and clear
• Use the exact menu options presented by the bot
• The bot understands English and Turkish

Advanced Troubleshooting

• Check if the GoVista API service is operational
• Verify your organization's WhatsApp Business account is active
• Contact support if the issue persists for more than 30 minutes