Upload Failures

Upload Failures

Fix common issues when uploading content to the GoVista media library.

Common Upload Errors

"File too large":

• Images: Maximum 50 MB
• Videos: Maximum 2 GB
• Solution: Compress the file or reduce resolution before uploading

"Unsupported format":

• Check the supported formats list (see Supported Formats article)
• Solution: Convert to a supported format (JPEG for images, MP4 H.264 for videos)

"Upload timed out":

• Large files on slow connections may time out
• Solution: Try uploading on a faster network
• Solution: Compress the file to reduce size
• Solution: For videos, break into smaller segments

"Processing failed":

• The file uploaded but GoVista could not process it
• The file may be corrupted
• Solution: Re-export from the original source and try again

Slow Uploads

Improve upload speed:

• Use a wired Ethernet connection
• Close other bandwidth-intensive applications
• Upload during off-peak hours
• Compress files before uploading (without sacrificing too much quality)

Bulk Upload Issues

• Upload in batches of 10-20 files rather than hundreds at once
• Ensure browser does not go to sleep during long uploads
• Keep the browser tab active (switching tabs may pause uploads)

Browser-Specific Issues

• Chrome — Best upload experience, recommended
• Safari — May have issues with very large files, use Chrome instead
• Firefox — Works well, clear cache if issues persist
• Mobile browsers — Limited to smaller files, use desktop for large uploads

Alternative Upload Methods

• API upload — Use the Content API for programmatic uploads
• WhatsApp — Send images and videos via WhatsApp (compressed)
• URL import — Import from a URL if content is hosted online