Remote Commands
Remote Commands
GoVista lets you send commands to devices remotely, reducing the need for on-site visits.
Available Commands
- REFRESH — Forces the device to re-download the manifest and refresh content. Use when content appears stuck.
- REBOOT — Restarts the entire device (full system reboot). Use for persistent issues.
- APP_RESTART — Restarts only the GoVista player app without rebooting the device. Faster than a full reboot.
- UPDATE_CHECK — Tells the device to check for a player app update.
Sending a Command
1. Go to Devices and select the target device(s) 2. Click the Actions menu (or right-click) 3. Select the desired command 4. Confirm the action
Commands are delivered via two channels:
- WebSocket — Instant delivery when the device is online and connected
- Heartbeat queue — If the WebSocket is not connected, the command is queued and delivered on the next heartbeat (within 60 seconds)
Bulk Commands
To send commands to multiple devices:
1. Select multiple devices using checkboxes 2. Click Bulk Actions 3. Choose the command 4. Confirm — the command is sent to all selected devices
Use REFRESH as your first troubleshooting step when content is not updating. It is less disruptive than a reboot and resolves most sync issues.
Command via WhatsApp
You can also send remote commands through WhatsApp:
- Send "status" to check device status
- Send "restart" to restart a device
- Send "screenshot" to capture the current screen
See the WhatsApp Commands article for the full command reference.
Command History
All commands are logged in the device's event history:
- Who sent the command
- When it was sent
- Whether it was delivered
- Device response
The REBOOT command will cause a brief content interruption (typically 30-90 seconds). Avoid rebooting during peak hours unless necessary. Use APP_RESTART instead when possible.