WhatsApp Notifications

WhatsApp Notifications

Configure GoVista to send you automatic notifications via WhatsApp when important events occur.

Available Notifications

Device Alerts:

• Device Offline — A screen has lost connection
• Device Back Online — A previously offline screen has reconnected
• CPU Overheat — Temperature exceeds safe limits
• Disk Full — Storage space critically low
• HDMI Disconnected — Display cable unplugged
• Low Wi-Fi Signal — Wireless connection degraded
• Unexpected Reboot — Device restarted without command

Content Alerts:

• Content Sync Failure — Device failed to download content
• Approval Required — New content submitted for review
• Schedule Activated — A schedule started or ended

Configuring Notifications

From the Dashboard: 1. Go to Settings > Notifications > WhatsApp 2. Toggle on the alert types you want 3. Set the severity threshold 4. Configure quiet hours 5. Save

From WhatsApp: 1. Send "alerts" 2. Select Configure Alerts 3. Toggle categories on/off using the interactive buttons

Quiet Hours

Set times when notifications are silenced:

• Useful for overnight hours when screens are powered off
• Prevents unnecessary alerts during maintenance windows
• Exceptions can be set for critical alerts (always notify)

Notification Frequency

To prevent notification overload:

• Repeated alerts for the same issue are batched
• A digest mode sends a summary every hour instead of individual alerts
• You can set a maximum number of notifications per hour

Multi-User Notifications

• Each team member configures their own notification preferences
• IT team can receive device alerts
• Content managers can receive approval notifications
• Store managers can receive their store-specific alerts only

Notification Format

WhatsApp notifications include:

• Alert type and severity icon
• Device name and store
• Brief description of the issue
• Quick action buttons (view device, restart, dismiss)